On December 27th, Shenzhen Metro Line 8 Phase II officially commenced its initial operations. As the first metro line in Shenzhen to directly serve Dameisha and Xiaomeisha, Line 8 Phase II is renowned as the “Mountain-Sea Express” due to its route that traverses mountains and crosses the sea, providing passengers with convenient travel options.

Solutions Provided by GRG Intelligence

Open Integrated Customer Service Center： GRG Intelligence equipped Shenzhen Metro Line 8 Phase II with an open integrated customer service center, which offers passengers a range of services including self-service ticket card anomaly handling, recharge and ticket replenishment, voice inquiry, electronic invoice retrieval, and information inquiry. This innovative solution not only enhances passengers’ travel experience but also reduces the workload of station staff.

Remote Customer Service Agent： The open integrated customer service center also features a remote assistance function. When passengers require assistance from station customer service personnel, they can summon them with a single click and complete various operations through remote assistance. This function significantly reduces passengers’ waiting time and provides them with more convenience during their travels.

Virtual Children’s Ticket Solution： GRG Intelligence also introduced a virtual children’s ticket solution, a type of virtual metro ticket that transitions from a physical ticket card to a virtual QR code. Passengers can purchase discounted children’s tickets through channels such as the Shenzhen Metro App, customer service centers, and ticketing robots. From now on, children can enter the gate and ride with adults without needing to use a separate side gate. This solution offers a thoughtful travel experience for discounted children’s ticket holders and their accompanying adults.

Integration and Operational Support of the Internet Ticketing Management System： In addition to the aforementioned innovative solutions, GRG Intelligence also provided integration and operational support for the internet ticketing management system of Shenzhen Metro Line 8 Phase II, ensuring the stable operation and efficient management of the ticketing system.

Project Outcomes

With the opening of Line 8 Phase II, the innovative solutions and smart travel solutions provided by GRG Intelligence have been widely applied and recognized. These solutions not only enhance passengers’ travel experience but also improve the operational efficiency and management level of the metro. Meanwhile, as a vital transportation link in Shenzhen’s “Eastward Advancement Strategy,” Line 8 Phase II also shoulders the strategic mission of connecting the Guangdong-Hong Kong-Macao Greater Bay Area and the coastal eastern shore development axis, injecting new vitality into regional economic development.