Shenzhen Metro Line 12: Effectively alleviates traffic congestion in central areas such as Nanshan and Bao’an.
Shenzhen Metro Line 6 Branch: Accelerates the integration of the Lingguan area into the Shenzhen rail transit ecosystem and is of great significance for constructing a 1-hour transportation circle from Shenzhen’s main urban area to Dongguan.
Opening Date: November 28th
Operational Mileage: Shenzhen Metro’s operational mileage reaches 530 kilometers, officially entering the “500-kilometer” era.
Smart Travel Solutions
Digital Employee Customer Service:
Shenzhen Metro and Guangzhou GRG Intelligent Technology Solution Co., Ltd jointly developed the country’s first digital employee customer service for the metro, using a dedicated image for Shenzhen Metro customer service.
Comprehensively utilizes AI technologies such as ASR, TTS, NLP, computer vision, and biometrics to achieve perceptual and cognitive functions.
Installed on various customer service devices such as smart customer service centers and self-service ticketing machines, supporting trilingual interaction in Mandarin, Cantonese, and English.
Enables online handling and resolution of services such as voice inquiries, in-station navigation, ticket processing, and electronic invoice issuance.
Addresses issues such as unreasonable allocation of rail human resources, high operational labor costs, and irregular customer service, achieving cost reduction, efficiency improvement, and standardized service.
Shenzhen Rail Transit Internet Ticketing System Platform:
Developed by Guangzhou GRG Intelligent Technology Solution Co., Ltd, relying on a production cloud platform and a management cloud platform as its architecture.
Provides SASS-level application deployment and services, including over 50 subsystems such as independent code issuance, biometrics, voice interaction, and digital RMB.
Incorporates AI digital human technology, natural language processing technology, biometric recognition technology, etc., to improve the stability and data security of multiple metro business systems.
Promotes information flow and resource sharing, driving the reasonable allocation and dynamic, transparent management of metro department resources.
Core Modules:
Guangzhou GRG Intelligent Technology Solution Co., Ltd provides automatic gate machine terminal software on the automatic gate machines of Line 6 Branch and Line 12, realizing “face-code interoperability” for smart passenger services.
Self-developed core modules such as banknote recycling modules and coin recycling modules are widely used at various stations of Line 6 Branch.
Case Significance:
The opening of Shenzhen Metro Line 12 and Line 6 Branch marks a new milestone in Shenzhen Metro’s operational mileage, effectively alleviating traffic congestion and accelerating regional integration.
Guangzhou GRG Intelligent Technology Solution Co., Ltd’s smart travel solutions create diversified smart application scenarios for Shenzhen Metro, providing a smart new experience and addressing operational pain points.
Demonstrates Guangzhou GRG Intelligent Technology Solution Co., Ltd’s innovation capabilities and technical strength in the field of intelligent transportation, laying the foundation for the future digital and information-based development of urban rail transit.
